Legal
Last updated: July 2026
When you place an order or create an account with Prime Bites, we collect information such as your name, email address, phone number, delivery address, and your order history. This information is necessary to prepare, deliver, and support your order.
Card payments are processed by our payment partner, Network International, a licensed payment service provider. Prime Bites does not receive or store your full card number, expiry date, or CVV — these are handled directly and securely by the payment gateway.
We use your information to process and deliver orders, send order confirmations and status updates, respond to customer service enquiries, and improve our menu and service quality.
We do not sell your personal data to third parties. Information may be shared with delivery partners and our payment gateway strictly to the extent needed to fulfil your order.
Our website uses cookies and similar local storage to keep your cart contents between visits, remember your delivery preferences, and understand how our site is used so we can improve it. You can control or clear cookies through your browser settings at any time.
We retain order and account information for as long as necessary to provide our service, comply with tax and legal obligations in the UAE, and resolve any disputes.
You may request access to, correction of, or deletion of your personal data held by Prime Bites, subject to any legal or accounting retention requirements, by contacting us using the details below.
For any privacy-related questions or requests, please contact us at support@primebites.ae or by phone during our operating hours, 11AM – 11PM, daily.
